Hypermine

Event & Ticketing

Leading Ticketing Company reduces Ticket fraud by 25%

While increasing nett margins - Using Biometrics and ID Verification for large-scale event management

20-30%

Revenue Saved

20-30%

Revenue Saved

15%

Fraud Reduced

15%

Fraud Reduced

80%

Faster Check-ins

80%

Faster Check-ins

Person with hand in Phone which is secure from threats

Executive Summary

An event management company specializing in large-scale concerts, festivals, and sports events faced a critical challenge: rising operational costs and inefficiencies during on-ground entry. By enabling identity-first access, this large-scale event company became more secure, efficient, and reduced fraud-related loss in revenue.

The Challenge

Despite handling high footfall events, manual ID checks, fragmented access systems, and long queues led to delays, staffing issues, and subpar attendee experiences. The lack of real-time identity verification also raised security concerns.

Current User Journey & Key Challenges

Here's how the typical user journey looks today:

User Onboarding

Attendees buy tickets from third-party platforms and receive a QR code-based ticket.

User Check-in

On the event day, they arrive at the venue and show their QR code ticket at the gate.

Users are sometimes asked to show a physical ID card for verification.

Event staff scan the QR code and manually verify the ID, often causing delays, bottlenecks, and room for error.

Uncontrolled Ticket Fraud and Revenue Leakage

Uncontrolled Ticket Fraud and Revenue Leakage

Escalating in Event Crimes with Zero Traceability

Escalating in Event Crimes with Zero Traceability

Long Entry Queues due to Manual identity checks

Long Entry Queues due to Manual identity checks

High Operational costs eating into margins

High Operational costs eating into margins

1. Ticket Fraud & Revenue Leakage

Event platforms do not mandate identity verification at the time of ticket purchase. Typically, only the purchaser's information is captured, while other attendees remain unidentified. This lack of authentication creates a loophole that is often subject to misuse.

Aftermarket sales (scalping) with no identity linkage

Manual checks failing to detect misuse

Multiple people using a single ticket across different gates

2. Increasing In-Event Crimes and No Traceability

Growing incidents of misbehavior and petty crimes during events, especially when crowd sizes increase, create new challenges:

Zero traceability of ticket holders after entry

Organizers are unable to track who did what during or after the event

Increased burden on insurance, legal, and compliance frameworks

3. Manual Identity Checks Causing Delays and Risks

Manual verification processes at event gates result in:

Long queues and waiting times

Need for more manpower

Increased risk of stampedes and crowd control issues

4. High Operational Costs Eating Into Margins

Managing large-scale events demands extensive human resources and logistical effort:

Significant spend on hiring manpower for entry, security, and verification

Recurring cost of training temp staff for every event

Resources diverted to manage crowd control, gate management, and incident response

The Solution

To address these layered challenges, a combination of identity verification and decentralized credentialing solutions was deployed.

Onboarding Process

After the ticket is purchased from the event ticketing platform, the user downloads the event app, logs in, and uploads their ID card - government-issued identity document, be it a passport, national ID, or any recognized proof. Our AI-based system verifies the authenticity of these documents within seconds.

But we don't stop there. To ensure the person behind the screen is real and present, a quick selfie is captured for a liveness check. This selfie is then matched against the photo in the submitted ID, ensuring that no one can impersonate someone else or sneak in using borrowed credentials.

The user is onboarded and ready for the event.

Check In Process

At the venue, attendees simply walk up to the gate, where a facial scan verifies their identity in real time - no paper ID, no fumbling with QR codes. Even in areas with low connectivity, our offline-ready system ensures check-ins happen without delays. Each person is verified and checked in within seconds, reducing queues and removing the need for manual staff intervention.

Result: Identity-First Event Management

The shift to biometric, identity-linked ticketing has made large-scale event management more secure, efficient, and accountable.