Hypermine

Payment & Remittance

Payment & Remittance Company Boots User Signup while achieving 85%

Reduction in Re-Verification Costs - Verifiable Credentials & Biometrics

85%

Reduction in annual re - verification costs

85%

Reduction in annual re - verification costs

70%

Faster Service Delivery and Onboarding

70%

Faster Service Delivery and Onboarding

30%

Decrease in Customer Churn , imporving retention

30%

Decrease in Customer Churn , imporving retention

90%

Reduction in Fraud With Facial Recogniton and liveness Checks

90%

Reduction in Fraud With Facial Recogniton and liveness Checks

Person with hand in Phone which is secure from threats

Executive Summary

A data-first fintech company that facilitates user onboarding by scraping, organizing, and verifying data across 160+ countries faced a critical challenge: high operational costs and fraud risks due to re-verification. Despite vast data access, the absence of biometric matching and liveliness checks weakened security and user experience.

The Challenge

Despite offering robust APIs and AI for fast verification, the fintech company struggled with:

Current User Journey & Key Challenges

Here's how the typical user journey looks today:

High Cost of User Re-Verification

High Cost of User Re-Verification

User Friction

User Friction

Security Gaps in Biometrics & Liveness

Security Gaps in Biometrics & Liveness

1. High Cost of User Re-Verification

Businesses bore the cost of initial KYC, but re-verification remained a recurring cost burden.

Redundant manual checks increased fraud exposure and hampered scalability.

Multiple people using a single ticket across different gates

2. User Friction

Users had to resubmit documents repeatedly across different services.

This led to high friction, long delivery times, and elevated churn rates.

3. Security Gaps in Biometrics & Liveness

The company couldn’t validate if the verifying user was physically present.

Lack of facial recognition allowed risks from static images, videos, and deepfakes.

The Solution: Hypermine’s User-Centric Identity Stack

To address the challenges of high verification costs, user friction, and security vulnerabilities, the company integrated Hypermine’s digital identity solutions, combining Hypersign’s Verifiable Credential Infrastructure with the on-premises iDCore suite.

1. Hypersign’s Verifiable Credential Infrastructure

Hypermine’s Self-Sovereign Identity (SSI) APIs enabled the company to issue verifiable credentials based on previously collected user data. This dramatically improved verification workflows and reduced reliance on manual processes.

Key benefits included:

Reusable KYC: Enabled secure re-verification without requiring users to resubmit documents.

Privacy-preserving: Ensured that user data remained under their control, aligning with data protection regulations.

Streamlined onboarding: Eliminated redundant document collection, reducing friction and enhancing the user experience.

2. IDCore for Advanced Biometrics & Liveness Detection

To plug the security gaps in its biometric process, the company deployed iDCore, Hypermine’s AI-powered, on-prem solution for identity assurance.

Core capabilities included:

AI-based liveness detection: Accurately identified whether a real person was present during verification.

AI-driven OCR: Extracted and verified information from identity documents with high precision.

Facial recognition: Matched real-time selfies against official IDs (e.g., passports, licenses), verifying both identity and physical presence.

Spoof-proofing: Protected against identity fraud attempts using static photos, videos, and deepfakes.

Together, these technologies formed a robust identity layer that not only improved security and compliance but also elevated the overall user experience through reduced friction and smarter verification.

Conclusion

By integrating Hypersign’s Verifiable Credential Infrastructure and IDCore Biometrics, the fintech company redefined its verification process with Self-Sovereign Identity (SSI). The result is a significant reduction in costs and fraud, coupled with a frictionless onboarding experience for users.

The solution meets stringent regulatory requirements while delivering a secure, scalable, and intuitive identity management system. With these advancements, the company is now positioned for sustainable growth and long-term success in the dynamic fintech landscape.

Are you also tired of re-verifying users over and over again?

Switch to reusable KYC and smarter biometrics!

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